Sale of physical goods online.
The purchase conditions apply to consumers’ purchases of goods at www.zamarr.com
The site is owned and operated by:
Zamarr ApS
CVR-number. 41873205
Bakkekammen 66
4300 Holbæk
salg@zamarr.com
Payment
Prices include VAT.
Payment can be made using the following payment methods: VISA / Dankort, MasterCard, Visa Electron, MasterCard Debit & Mobilepay.
When paying with Visa Electron & MasterCard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card provider until we withdraw or reject the payment.
The amount is deducted when the item is shipped.
If several items have been ordered in an order and one or more of the items cannot be delivered immediately, we will only deduct payment for the item or items when the items are shipped.
Delivery
We deliver goods to addresses in Denmark etc.
The items are delivered within 1-3 working days after your order is placed.
We offer the following form of delivery: PostNord.
We offer free delivery in Denmark for purchases over DKK 500.
You can see our delivery prices here
Age limit at purchase
When you shop at www.zamarr.com you must be 18 year or older. If you are below the age limit, you must submit a written consent from a parent or guardian.
Right of cancellation
You can cancel your purchase without justification within 14 days. If you have bought several items in an order, you can choose to cancel the purchase of some or all items. See info about refund of delivery costs in the event of partial withdrawal under the section ‘’Refund in case of cancellation’’.
The withdrawal period expires 14 days after the day on which you or another person of your choice (but not the carrier) receives the goods in physical possession.
If you have ordered several items in an order and we cannot deliver the items at the same time, the cancellation period expires when you are in physically possession of the last item.
If the deadline expires on a public holiday, Saturday, Constitution day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.
Exceptions to the right of cancellation
There is no right of cancellation if you break the seal or packaging on the products.
How to cancel
You cancel by giving us clear notice that you regret.
You can send an e-mail stating that you regret to salg@zamarr.com or contact us on +45 44 22 88 28
You cannot regret by refusing to receive the item or by failing to pick it up without at the same time giving us notice.
The cancellation period is compiled, if you send a notification that you regret your purchase before the right of cancellation expires.
Return of the item and return costs
If you have regretted the purchase of an item, you must send or deliver the item to Zamarr without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the end of 14 days.
Zamarr pays the cost of your return shipment via. PostNord. However, only if you use the return label you receive from Zamarr
Fill out the cancellation formular here (link) after which you will receive a return label via e-mail.
Items cannot be sent per. Cash on delivery or without distribution.
Refund in case of cancellation
When you regret, we will refund all payments received from you, including any delivery costs. However, this does not apply to extra costs if you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer.
If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs.
We will refund the amount without undue delay and in any case within 14 days from the date we received your notice of cancellation.
However, we may withhold the amount until we have received the goods returned, or until you have submitted documentation that the goods have been returned.
We process the refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will noy be charged any fees as a result of the refund.
The condition of the item when returning and packaging
You are only liable for a possible deterioration in the value of a good due to the handling of the good other than what is necessary to determine the nature of the goods, their properties and the way in which they function.
You must return the item in the original packaging. The packaging must be opened but not destroyed. If the packaging is missing or damaged, it may constitute an impairment for which you are liable.
You should also make sure that the item is securely wrapped when you return it.
You bear the risk for the package / goods until we receive them. Therefore, save the postal receipt and possibly track and trace number.
Complaint – if there is something wrong with the item
When purchasing goods, the rules of the purchase act apply. You have a 2-year warranty if the item has a defect. A defect is, for example, incorrect information about the item or an item that does not correspond to what has been ordered. On the other hand damage, you have inflicted on the item yourself is not a defect.
If the item has a defect and you complain in a timely manner, you have the right to have the defect remedied in the first instance or the item replaced. If it cannot happen, or it does not happen within a reasonable time, you can, depending on the circumstances, get your money back or a reduction in the price.
If you discover a defect, you must complain to us within a reasonable time. We recommend that you complain as soon as possible, especially in the case of transport damage.
If you complain within 2 months after the defect is discovered, it is always within a reasonable time. If the complaint is justified, we will refund your reasonable and necessary shipping costs. Therefore, save your receipt.
If you want to complain to us about a defect, we ask you to state in as much detail as possible what the problem is. It is not a requirement, but it makes it easier for us to find the error and it minimizes the process time for the complaint. Send the item securely packaged.
Opportunities for appeal
If we cannot agree on what you are entitled to, you have the following appeal options:
A complaint about a product or service can be submitted to the center for complaint resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the center for complain resolution via. The complaints portal here (link)
The European Commission’s online complaints portal can also be used to lodge a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, please provide our email address: salg@zamarr.com
